Privacy policy

Last updated: 6 September 2026

This Privacy Policy explains how Sta-Cool collects, uses, and protects your personal information when you use our website or shop with us. Our store is powered by Shopify. For the purposes of South Africa's Protection of Personal Information Act (POPIA), Sta-Cool is the "responsible party" for your personal information. By using our Services, you acknowledge that you have read this policy.

What We Collect

Depending on how you use our Services, we may collect your contact and account details, payment and transaction information, your communications with us, and device and usage information (including via cookies). We collect this directly from you, automatically as you use the site, and from our service providers and partners.

How We Use It

  • To process your orders, payments, returns and exchanges, and manage your account.
  • To provide customer support and communicate with you.
  • For marketing. Where POPIA requires it, only if you are an existing customer or have opted in, with an unsubscribe option in every message.
  • To keep the Services secure and prevent fraud.
  • To meet our legal obligations.

Who We Share It With

We share personal information with Shopify and other service providers who help us run the store (payment processing, shipping, analytics, support), and with marketing partners where permitted. Some of these providers may be located outside South Africa; where we transfer information across borders we do so in line with POPIA. We do not sell your personal information. You can opt out of sharing for targeted advertising here.

Cookies

We use cookies and similar technologies to run and improve the Services, remember your preferences, and support marketing. You can control cookies through your browser settings; disabling some may affect how the site works.

Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, object to its use for direct marketing, and manage your email preferences via the unsubscribe link in our emails. To exercise any of these rights, contact us using the details below.

Data Security & Retention

We take reasonable steps to protect your information, though no method of transmission is completely secure. We keep your personal information only as long as needed to provide the Services, meet legal obligations, and resolve disputes.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can resolve it. If you are in South Africa and remain unsatisfied, you may lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
Email: POPIAComplaints@inforegulator.org.za
Website: inforegulator.org.za

Contact

For any questions about this Privacy Policy or to exercise your rights, contact us:

We may update this Privacy Policy from time to time and will post the revised version here with an updated date.