Shipping policy

At Sta-Cool Pty Ltd, we aim to get your order packed, dispatched and delivered as quickly and efficiently as possible.

Order Processing

All orders are processed within 1 to 3 business days after payment has been confirmed.

Orders placed over weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where applicable.

Delivery Areas

We deliver throughout South Africa through our courier partners.

We also ship worldwide, but international orders are not placed through the website. Please see the International Orders section below.

Estimated Delivery Times

Our estimated delivery times are:

  • Major cities and metropolitan areas: 2 to 5 business days
  • Regional and outlying areas: 3 to 5 business days
  • International: 7 to 10 business days

Please note that these delivery times are estimates. Delays may occasionally occur during peak periods, promotional sales, public holidays or as a result of courier delays beyond our control.

Shipping Costs

Shipping costs are calculated and shown at checkout for all South African orders.

Free nationwide delivery applies to all orders of R1000.00 or more. Orders below this amount are charged at our standard courier rate.

Free local delivery is available on orders of R1000.00 or more within 10km of our Cape Town location.

International Orders

We ship worldwide, but international orders are not placed through the website. Because delivery costs vary by country, weight and destination, we quote each order individually so you pay the exact cost rather than a flat fee.

To order from outside South Africa, please see our International Orders page, or email stacy@stacoolbasics.com with the items you would like, including sizes, colours and quantities, along with your full delivery address and country.

We will reply with your exact shipping cost and a secure payment link.

Shipping quotes cover delivery only. Any import duties, taxes or customs charges applied by your own country are payable by you on arrival and are not included in the amount you pay us. These vary by country and we are not able to calculate them on your behalf.

Tracking Your Order

Where tracking is available, your tracking details will be emailed to you once your order has been dispatched.

If you have not received tracking information within 3 business days of placing your order, please contact the Sta-Cool team at stacy@stacoolbasics.com.

Delivery Information

Please ensure that your delivery address, contact number and other delivery details are entered correctly when placing your order.

Sta-Cool Pty Ltd cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If a parcel is returned to us following unsuccessful delivery attempts, or because incorrect delivery information was provided, an additional courier charge will apply for re-delivery.

Damaged, Defective or Incorrect Orders

We take great care when preparing every Sta-Cool order.

If you receive an item that is damaged, defective or incorrect, please contact us within 48 hours of delivery and provide:

  • Your order number
  • A brief description of the issue
  • Supporting photographs, where applicable

We will assess the matter and arrange an appropriate replacement, exchange or store credit, where applicable.

Returns & Refunds

For information regarding returns, exchanges and refunds, please refer to our Returns & Refunds Policy.

Contact Us

If you have any questions regarding your order, shipping or delivery, please contact: